Reflecting on 2023

by Andrew Johansen, Forward in Technology

2023 was a phenomenal year for Forward In Technology (FIT). We extend our heartfelt gratitude to our valued clients who have been integral to our success. In 2023, we were thrilled to welcome a substantial number of new clients, notably from the non-profit sector, while also expanding our community bank relationships and other industries. This influx of diverse clientele has enriched our experience, broadened our expertise, and strengthened our communities.

The growth in our client base and depth with long-term clients has been a catalyst for FIT’s expansion in many areas.  We especially realized a need to welcome new members to our team, enhancing our capacity to deliver exceptional service. It is vital that FIT have a strategy of controlled growth, maintaining and even elevating the level of customer satisfaction that FIT is known for.

A significant highlight of 2023 was our intensified focus on cybersecurity. We evaluated and improved our cybersecurity strategies to meet the evolving challenges in the digital landscape. Our efforts in bolstering security measures have not only protected our clients from emerging threats but also strengthened their trust in our capabilities.

As we have turned the page to 2024, FIT is poised for another exciting year of innovation and strategic development. Our strategic plan for the coming year is focused on continuing our growth trajectory while ensuring that we maintain the high standards of service that our clients expect from us.

We are particularly excited about the implementation of new technologies and processes that we have planned. This includes improving our efficiency, further enhancing our cybersecurity offerings, leveraging cutting-edge technologies to provide even more robust solutions to our clients. 

In 2024, FIT will also continue to focus on employee growth and development. As part of our strategy to nurture a positive and productive work environment, we will be providing our team with more opportunities for professional development. This not only benefits our employees but also ensures that our clients are supported by a highly skilled and knowledgeable team.

Looking back on 2023, we are proud of what we have achieved and are thankful for the trust our clients and shareholders have placed in us. As we look ahead to 2024, we are energized by the opportunities that await. Our commitment to excellence, innovation, and partnership remains steadfast. We are enthusiastic about continuing our journey of growth and are eager to bring our clients and shareholders along with us on this exciting path forward in technology.

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